Returns

14 DAYS RETURNS POLICY

If you are not completely satisfied with your product, our returns policy allows you to return full price items back to EDOS HQ within 14 days from you delivery date.

EDOS offers free domestic returns to Romania. International return costs are to be covered by the customer, please go to our returns centre to action your return, where you will receive full instructions as well as your shipping waybill. 
We have a returns policy to be able to ensure adequate running of the business, as well as minimise loss of sales. All products must be returned in a perfect condition, unused and with the tags/hangtags and protective stickers attached. All items are subject to inspection - on any sign that the product has been worn, altered, or marked, our quality control reserves the right to reject the return. Returns sent without EDOS authorization will be returned to sender. All products must be returned in a perfect condition, unused and with the tags/hangtags and protective stickers attached. All items are subject to inspection - on any sign that the product has been worn, altered, or marked, our quality control reserves the right to reject the return. Returns sent without EDOS authorization will be returned to sender.

Due to the high volume of requests regarding late returns we can only consider valid reasons (backed by evidence) for a return and refund, as a gesture of good will a credit note may be offered for anything outside of these conditions.

Any refunds shall be made for the price of the items, not inclusive of added shipping options at checkout.                                                                                                                     

How I exchange an item?

We offer complimentary shipping on exchanges. Direct exchange requests will be fulfilled dependent on stock availability. If the item is out of stock you will be automatically notified. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Should you wish to receive a different size or style, please place a new order on our website and return the existing order for a refund via our returns centre, original shipping charges are non-refundable.

How to ship back?

Returns are only accepted through our courier and returns tracked service, any returns sent back by other means that are lost, delayed, or incur customs charges are not our responsibility.                    

When you drop off your parcel at one of the official DHL service points, the parcel will be scanned and verified with you to ensure it's a valid shipment label and service point, you should immediately receive a return receipt by email from DHL or text if you signed up for phone notifications. Please keep this receipt as it's your proof of return for refund.

Cancelled Orders:

Cancelled orders shall be refunded at request prior to shipping, minus any credit card fees and Shopify transaction fees that have been processed at checkout.